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Maintenance has completed successfully
Maintenance is now in progress
ClickView has been working hard to improve the management of local user accounts. In preparation for some exciting new features, a back end maintenance procedure is required to be completed and we estimate that this may take around 24 hours.
The procedure will start at 9am AEST on 9th July and is estimated to be completed by 9am AEST on 10th July. During this time, customers are advised that the search results within the product, including user management, may not appear as expected.
Further updates to follow..
Australia - Authentication Services is now operational! This update was created by an automated monitoring service.
Australia - Authentication Services cannot be accessed at the moment. This incident was created by an automated monitoring service.
Australia - ClickView Online is now operational! This update was created by an automated monitoring service.
Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.
New Zealand - ClickView Online is now operational! This update was created by an automated monitoring service.
United States - ClickView Online is now operational! This update was created by an automated monitoring service.
ClickView has been working hard to improve our series and playlist search. We're excited to bring these improvements to you on Saturday 11th June.
The improvements will require a back end maintenance procedure to be completed and we estimate that this may take around 12 hours. During this time, customers are advised that the search results may not appear as expected.
Maintenance window - Saturday 11th June 9am AEST until Sunday 12th June 9am AEST
Further progress updates will follow.
We've been monitoring the issue and are happy to report that the NZ TV recording incident, is resolved.
If you have any further questions, please contact our support team on 02 9509 2600 or email us at support@clickview.com.au
ClickView has implemented new hardware to resole this issue. We are currently monitoring the NZ TV service.
We thank you for your patience and apologise for any inconvenience caused.
ClickView are aware of a current issue affecting our NZ TV service. At present, no TV recording is occurring and we are currently investigating this incident as a matter of urgency.
Further updates to follow.
ClickView have identified the root cause of the issue. A hardware fault was the cause of the outage. Replacement hardware has been installed and TV recording has recommenced.
Unfortunately, the hardware fault means that TV recordings from 24/05 1pm until 30/05 10:40am will be unavailable.
ClickView will continue to monitor the new hardware for a period of time to ensure the NZ TV recording service is working as normal.
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