Notice history

Resolved
16 May 2023 at 1:44:48 AMUTC
Resolved
16 May 2023 at 1:44:48 AMUTC
This incident has been resolved.
Monitoring
3 May 2023 at 12:36:35 AMUTC
Monitoring
3 May 2023 at 12:36:35 AMUTC
We implemented a fix and are currently monitoring the result.

Please update your app to v1.0.2.

If you need any help or have any questions, please contact support on support@clickview.com.au
Identified
26 April 2023 at 6:20:36 AMUTC
Identified
26 April 2023 at 6:20:36 AMUTC
Apple have acknowledged a bug in the tvOS 16.4 update.

ClickView has developed a work around and have submitted an updated app to Apple for approval.

Once the Apple approval process is complete, we will notify customers to update the app to restore functionality.
Investigating
5 April 2023 at 7:03:00 AMUTC
Investigating
5 April 2023 at 7:03:00 AMUTC
We are currently investigating this incident. It's been reported that the following message appears when trying to open the ClickView App on Apple TV:

"Connection Error. There was an error attempting to connect to the server. Please check your network connection and try again later"

Our investigations so far have found that the App does open on older versions of tvOS (12.1 and 16.1 tested), however the error occurs on the latest version 16.4.

ClickView have reported the issue to Apple and have a case logged for them to investigate. The issue is escalated so further progress updates to follow.

No notices reported this month

No notices reported this month

ClickView - Notice history