ClickView - Notice history

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Notice history

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Oct 2021

ClickView Major Outage
Resolved4 hours 29 minutes
  • ResolvedUTC

    The incident is now marked as resolved. All ClickView services are available.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result. ClickView Services are all online.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    Our marketing websites are now online. We are still working on the restoring the rest of the platform.

  • IdentifiedUTC

    We are currently working on a fix for this incident.

  • InvestigatingUTC

    Our automated monitoring tools alerted us to a platform-wide outage. Our development team is looking into the issue.

Issue with searching for videos by series
Resolved175 hours 44 minutes
  • ResolvedUTC

    The issue has been confirmed as resolved!

    We thank you all for your patience.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

    Search results now include videos from a series.

    For a more targeted search of results, specific to the series you've searched for, select the series link within the search itself:

    series

  • UpdateUTC

    A fix for this issue is nearly complete. Our target release date will be the evening of Wednesday 27th October AEST.

  • IdentifiedUTC

    We are currently aware of an issue affecting customers. When searching for a series, the search results don't include videos for the series.

    Our development team are working to resolve the issue, and we thank you for your patience.

    As a temporary measure, a successful workaround is to make the search criteria (including speech marks):

    series:"series name"

Sep 2021

No notices reported this month

Aug 2021

United States - Website isn't accessible at the moment (automated)
ResolvedDegraded performance2 minutes
  • ResolvedUTC

    United States - Website is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - Website isn't accessible at the moment (automated)
ResolvedDegraded performance2 minutes
  • ResolvedUTC

    United States - Website is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - Website isn't accessible at the moment (automated)
ResolvedDegraded performance1 minute

  • United States - Website is now operational! This update was created by an automated monitoring service.

    UTC
Australia - Website isn't accessible at the moment (automated)
ResolvedDegraded performance1 minute

  • Australia - Website is now operational! This update was created by an automated monitoring service.

    UTC

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