Notice history
View current statusApr 2023
- Resolved · UTC
This incident has been resolved.
- Monitoring · UTC
We implemented a fix and are currently monitoring the result.
Please update your app to v1.0.2.
If you need any help or have any questions, please contact support on support@clickview.com.au
- Identified · UTC
Apple have acknowledged a bug in the tvOS 16.4 update.
ClickView has developed a work around and have submitted an updated app to Apple for approval.
Once the Apple approval process is complete, we will notify customers to update the app to restore functionality.
- Investigating · UTC
We are currently investigating this incident. It's been reported that the following message appears when trying to open the ClickView App on Apple TV:
"Connection Error. There was an error attempting to connect to the server. Please check your network connection and try again later"
Our investigations so far have found that the App does open on older versions of tvOS (12.1 and 16.1 tested), however the error occurs on the latest version 16.4.
ClickView have reported the issue to Apple and have a case logged for them to investigate. The issue is escalated so further progress updates to follow.
Mar 2023
No notices reported this month
Feb 2023
No notices reported this month